Shipping Information

At North Adventures, we want to make getting your order as straightforward as possible. We ship Australia-wide using Australia Post and a range of trusted courier and freight services, depending on the size of your order and where it's headed.

Dispatch & Delivery

Most in-stock orders are dispatched within 1 business day. Custom orders, special-order products and some supplier-direct items may require additional processing time.

Once dispatched, delivery times will vary depending on your location and the carrier used. As a general guide, most metro deliveries arrive within 2–7 business days, while regional and remote deliveries may take longer.

If you need an order by a particular date, please get in touch before placing your order and we'll do our best to advise on the available delivery options.

Shipping Rates & Large Orders

Most orders are available with flat-rate shipping, with the applicable shipping cost displayed at checkout.

If you're looking to order multiple large, heavy or bulky items, please contact us before placing your order. These orders may require a custom freight quote, and we're happy to help work out the most suitable and cost-effective delivery option.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking or consignment details. Tracking may take a little time to become active after the carrier collects or processes your shipment.

Orders may occasionally be dispatched from different Australian warehouse locations or directly from one of our suppliers. This means that items within the same order may arrive separately and you may receive more than one tracking number.

If your order appears to be delayed or your tracking hasn't updated for an extended period, please get in touch. We're happy to follow up with Australia Post or the relevant courier and help investigate what's happening.

Australia-Wide Delivery

We currently ship within Australia only.

Some large or bulky products may have delivery restrictions to certain regional or remote locations. If we're unable to arrange delivery using the shipping option selected at checkout, we'll contact you before dispatch to discuss the available options.

Returns, Faults & Warranties

We offer a 30-day change-of-mind return period on eligible products, subject to the conditions outlined in our Returns, Refunds & Warranty Policy.

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible so we can help assess the issue and arrange the appropriate next steps.

Products sold by North Adventures may also be covered by a manufacturer's warranty, with warranty periods and conditions varying between products and manufacturers. If a product develops a fault, please contact us before removing, dismantling or returning it so we can help with troubleshooting and the warranty assessment process.

Your rights under the Australian Consumer Law apply in addition to our change-of-mind policy and any applicable manufacturer's warranty.

For full details, please refer to our Returns, Refunds & Warranty Policy.

Need a Hand?

If you have any questions about shipping, an existing order or a product you're considering, please get in touch:

info@northadventures.com.au

We're always happy to help!